TL;DR
Tell Elevate you have pets, where they will be, and whether you want fragrance-free products. Hair and floors take longer than a pet-free home, so the quote should say so. We do not claim a special certification. Call (631) 778-8910.
Pets live there, so the clean should admit it
A standard cleaning in a home with a dog or a cat is still a house clean. It is not a grooming appointment, and it is not a promise that every allergen is gone. What changes is hair, smell, the floor in front of the bowls, and the fact that a startled animal can undo ten minutes of work or get hurt if nobody planned for them.
Elevate cleans in nine service areas, including Long Island and Syracuse. Shore houses add sand to the pet hair. Syracuse and Rochester entries add salt, which dogs then distribute. Say which problem is yours. We will not publish a statistic about how much longer a pet home takes. It depends on the animal, the coat, and whether anyone vacuums between visits.
What to tell us before the day
Caitlin Seward wrote that she came home to a spotless apartment, that it smelled great, and that the fridge was clean. Smell is a preference. If your pet or a person in the house does poorly with fragrance, say "no scent" and we will not treat a perfumed clean as a compliment.
- How many animals, and whether any are nervous or likely to bolt.
- Where they will be during the visit. A closed bedroom, a crate, or a neighbor's hour are all clearer than "they'll just follow you."
- Whether we may open a door to shake a mat. An open door and a runner is a bad combination.
- Fragrance-free or unscented preference. We can follow that note. We are not claiming a veterinary endorsement for a product line.
- Food bowls and water. We wipe the floor around them. We do not move a feeding routine unless you ask.
- Litter boxes. Say if you want the area around the box swept and the outside of the box wiped. Scooping on a schedule you did not mention should be explicit, not assumed.
Floors, hair, and the couch
Hair collects where feet are: stairs, the sofa skirt, the mat, the corner the dog sleeps in. A useful pet visit:
We do not promise to remove every hair from a fabric sofa. Some hair is in the weave. We can vacuum what comes up. If the sofa is the whole point of the visit, say that, and accept that it may still hold hair.
Yards are not part of an interior clean. Muddy paws are. The entry mat and the floor inside the door are.
- Vacuum those zones, not only the center of the rug.
- Wipe baseboards where tails and bowls leave a mark, especially on a deep cleaning.
- Do hard floors after the vacuum, so you are not mopping a mat of hair into a line along the cabinet.
- Skip the pet bed if you do not want it washed. Washing bedding is laundry. It is an add-on only if we agreed.
During the visit
Most clients are not home. If you are, keep the routine boring. A crew that is new to the dog should not be asked to become friends in the kitchen while holding a mop. Leianne Wilson wrote that Elevate was flexible and that the cleaning stayed consistent over six months. Consistency helps animals too. A recurring schedule means fewer strangers if we can keep the rhythm, though this page does not guarantee a named cleaner every time. Ask if that matters.
If a pet must stay loose, tell us which rooms to avoid and accept a narrower clean. Safety beats a perfect baseboard.
What we will not claim
No "pet-safe certified" badge on this website. No promise that cats will tolerate us. No flea treatment. If you need the house cleaned around a new puppy that is not house-trained, say so. That is a condition note, and it belongs on the quote so the time is honest. We also do not board animals or walk them unless a specific visit was arranged, which is not a standard service.
Call (631) 778-8910 Monday through Friday, 9:00 a.m. to 7:00 p.m., or Saturday, 10:00 a.m. to 5:00 p.m. Sunday is closed.
Homes in Nassau County and Suffolk County often mix pet hair with sand. Mention both. A Syracuse mudroom mixes hair with salt. The fix is still the same order: vacuum the entry before any mop, and keep the animal out of that wet floor until it dries. If you want the visit to repeat, say biweekly or monthly when you call so the quote matches a rhythm instead of a one-time rescue.
FAQ
Will the cleaners let my dog out?
Only if you wrote that instruction and the yard is secure. The default is no. An open door is how dogs get lost.
Can you use products without a strong smell?
Yes. Put fragrance-free in the notes. We follow the note. We are not certifying the product as medical or veterinary care.
Do recurring visits help with hair?
They keep up with hair better than a single clean every few months. Biweekly is a common choice in busy pet homes. Monthly can work if someone vacuums in between. See the biweekly guide for the tradeoff.
Do you clean litter-box rooms?
Yes, if you include that room. Say whether you want the box itself scooped or only the floor and the outside of the box wiped.
Book a visit
Elevate Cleaning Services cleans homes in nine service areas in New York, Colorado, and Vermont. Call (631) 778-8910 Monday through Friday, 9:00 a.m. to 7:00 p.m., or Saturday, 10:00 a.m. to 5:00 p.m. Sunday is closed.
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